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Call
Center manager has comprehensive database tracks
every details of a customer. Has many features
like Points system, Inbound calls , Outbound calls,
Hub, Call center, reporting, Scheduler, Reminder
for birth dates and pending calls etc.
Platform
: Windows-95/98/2000/NT , MS-ACCESS / SQL -server
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The
representatives have instant access to all the customer
information they need in one screen - including billing,
orders, service requests, recent interactions, and even
suggested products to cross-sell and up-sell. With timely
answers to customer concerns, they are more likely to
make sales from ordinary service calls. And for those
customers who prefer self-service, the Package enables
them to check the status of their orders, service requests,
and billing at their convenience via the Web. As customer
interactions occur, they can be routed based on product,
customer level, geography, or other parameters. You
can apply business rules to service requests, so instant
messages or e-mails are automatically sent to alert
the appropriate person for follow-up or escalation.
Call
Center Management
The Package captures interactions, so whoever is using
the application can view all recent interactions - calls,
e-mails, and meetings. This helps ensure sales people
aren't caught off guard by being unaware of a customer
service incident. It also helps ensure that customer
service representatives can reinforce the focus that
a sales person may be pursuing independent of service
issues.
Call Center Management Features
Feature/Function
Highlights
- Customers
- General
Details
- Calls
details- Inbound: Outbound
- Task
Manager
- Import-
Export Data
- Script
Manager
- Address
Book
- Business
Details
- Personal
Details
- Call
History
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