Microbit's Customer Relationship Management is a comprehensive CRM solution offering greater user adoption, an improved user experience and real-time intelligence for your enterprise to make smarter decisions. Every customer interaction can now be an opportunity to build business value with your customers.

CRM Software is designed to help you

• Understand your key customer groups and establish long-term relationships with your customers.
• Discover what your customers need and get to know your customers well enough to succeed in one-to-one marketing.
• Identify customer groups to target for new or add-on sales.
• Define products and services to meet your and your customer's needs.
• Increase your company's sales while improving customer satisfaction.
• Optimize your delivery channels.
• Monitor and review your customer's response to your efforts.

Highest level of Security

• The system tracks any activity a certain user has been performing on the system and with data. These activities are automatically saved to a log file.
• Users only interact with the system through defined rights assigned through roles or user groups.
• Enterprise concept support allows storing various database instances accessible for a specific enterprise or the enterprise of the higher hierarchical level.
• Each user is authenticated through user name and password.
• The system automatically logs-out a user after certain time intervalls if the user did not attend to the system.

We don’t predict future we design it.

Our CRM has the following Modules:

Customers Module

An in-depth Details about the customers.

Client detail. Contact Detail - You can maintain multiple contacts for each client. Profiling – This module allows the end user customize the business profile and  personal profiles. Address Detail – Multiple Address can be recorded for each clients. Customer History / Background. Notes / tracking. Segments. Categories. Events. Route Plan.  Activity Log.

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Profiling

Profiling Template : Allows the end user to design his/her own set of profiling templates for business and personal. Set of question to be asked and the dropdown list of possible answers for these questions. Business Profiles – Customer’s Business related. Personal Profiles – Contact person’s related.

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ERM

Enterprise Relationship module consist of :

Reports – Various reports  derived from our CRM Database or any other external source through our Legacy module.  Labels – Printing Label and mail merge. Correspondence -  Centralized correspondence module. Legacy : an unique module to build the bridge between your existing applications and our CRM. This module can talk to any of your existing window’s application.

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HRM

HRM module consist of the following details:

Employee basic details. Personal Information. Family background. Educational background. Training undergone during his tenure. Experience details. Strength and Weakness. Categories. Toolkit/Resource allocated. Pay-scale. Communications.

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Activities

Activity module consist of all the activities related to customers, activities related employees and other activities.

Inbound call. Outbound Call. Quotation. Visit. Appointment. Follow-up and, Others (customizable).     Top

Other Modules

Query Builder. Report Builder. Profile Builder. Masters. Planner.     Top